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Privacy Policy


                      Privacy Policy

WEAVER FAMILY FUNERAL HOMES

(Privacy Policy)

 

Privacy of personal information is an important principal to the Weaver Family Funeral Homes.  We have a professional and legal obligation to keep confidential all personal information we receive from you. This document is meant to describe how we handle personal information and our privacy policy.

 

WHAT IS PERSONAL INFORMATION?

 

Personal information is data about an identifiable individual.  Information that relates to personal characteristics such as gender, age, home address, phone numbers, ethnic background and family status. This data is protected under the Privacy Act, and not to be contrasted with business information such as individualís business address and telephone numbers, which are not protected by privacy legislation.

 

WHO WE ARE:

 

Our firm operated as Weaver Family Funeral Homes, provide professional funeral services and products from three chapel locations, 77 Second St. Campbellford, Ontario, 29 Bay St. and 170 Dundas St. W. Trenton, Ontario.  Our Funeral Directors, administrative and part time staff are bound by confidentiality agreements, to uphold the Privacy Act and safeguard the storage and use of personal information. 

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

 

In the process of serving our client families we would collect only the necessary personal information needed. (E.g. names, S.I.N., dates of birth & death, addresses, spousal, parental, sibling information, relationship status, occupation, family statistics, cremation applications, pension & employment information,)  This personal information is collected under the authority of the Vital Statistics Act. and will be used only to fulfill the specific obligations of a company contract. This personal information must be compiled to fulfill the legal permits, certificates, print & electronic notices, and other pertinent documents and government forms, necessary in completing the obligations of the contract, by the firm.

 

We will only share your information with third parties if we are required to by law or you have either expressly authorized us to, or if it is required for the provision to you of a service or product supplied by another business or organization as part of our services to you.

 

Personal information from time to time might be required from other persons e.g. the hospital or coroner, previous funeral directors for the client, public database, from family members of the client, or the clientís business contacts and must be disclosed to a third party to expedite the contract (e.g. clergy, livery services, florists)

 

Third party access to personal information might also be for legal, billing or financing purposes, aftercare services, and contacts with cemeteries, crematoriums and hospitals. 

 

On our website we only collect, with the exception of cookies (electronic markers identifying computers that have previously visited our website), the personal information you provide and only use that information for the purpose you gave it to us (e.g. to respond to your email message, online condolences)

               

The cost of some services provided by our firm to clients is paid for by third parties (e.g. social services, insurance policies).  These third party payers often have your consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to and responsible use of this funding.

 

PROTECTING PERSONAL INFORMATION:

 

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure.

 

Staff is trained to collect, use and disclose, personal information only as necessary to fulfill their duties and accordance with our privacy policy.  Estate executors must authorize release of information such as copies of death certificates, and their identity must be verified.  (e.g. date of birth, or date of death)

External consultants and agencies with access to personal information must provide us with appropriate privacy assurances.

Paper information and electronic hardware/storage is password protected, under supervision and or locked in restricted areas. 

We safeguard against unauthorized access, disclosure, copying and modification, by limiting employee access on a need to know basis.

 

We employ the use of digital cell phones, however we are careful in the use of personal information transferred over the phone.

 

Like all organizations, various government agencies (e.g. Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. Licensed Funeral Homes are regulated by the Canadian Funeral Services Board, who may inspect our records and interview our staff as a part of its regulatory activities in the public interest.

                               

RETENTION & DESTRUCTION OF PERSONAL INFORMATION:

 

We need to retain personal information for some time to ensure that we are able to answer any inquiries you might have about the services we have provided, and for our accountability to our regulatory associations.

 

We destroy paper by use of a shredding machine, and electronic information by deleting it from our hard drives.

 

ACCESS TO YOUR PERSONAL INFORMATION:

 

You may ask for access to any personal information we hold about you and ask that the information be corrected or updated.  We will also try to help you understand any information you do not understand (e.g. forms, permits).  We will need to confirm your identity, if we do not know you, before providing you with this access.  We reserve the right to charge a nominal fee for such requests.

 

If you wish to ask a question about our collection and use of personal information, access your personal information, withdraw a consent previously provided, please write to us at:

 

 

 

Weaver Family Funeral Homes

29 Bay St.

Trenton, Ontario

K8V 1H2

Attention: Kevin C. Weaver

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(613) 394-2433 29 Bay Street | Trenton, ON K8V 1H2 | Fax: (613) 394-5553 | Email: kevin@weaverfuneralhomes.com