& Tributes

(613) 394-2433
Immediate Need

Your Funeral



Edith Fox Centre for Loss & Life


Air Canada provides reduced bereavement fares if you need to fly in the event of a death or imminent death in your immediate family.

Please note that special bereavement fares represent a fixed discount off specific, unrestricted, full fares, or the waiving of specific terms and conditions on many Air Canada markets, and that no other discount may be applied. Bereavement fares are available only for round-trip bookings on flights operated by Air Canada and Jazz.

Bereavement Fares are not offered for travel in Executive Class.

Bereavement travel must take place within seven (7) days of booking. Maximum stay permitted is thirty (30) days.

In many instances, a lower-priced fare may be found by shopping online at Bereavement fares are intended to provide maximum flexibility for passengers who must travel during a time of family emergency but are not necessarily the lowest fares available.

How to obtain bereavement fares:

Prior to travel:

By phone:
Please call Air Canada Reservations. You will need to provide the following information:

· the name of the family member,

· the telephone number and address of:

o the hospital or attending physician, or

o the funeral home, along with the funeral date.

When calling, please give the Air Canada Agent the reference number CIC*160/33, or ACP #671717.

At the airport:
To receive bereavement fares at the airport counter before the flight, members of the immediate family are required to present a copy of the death certificate or a letter from the attending physician or hospital clearly defining the imminent death of the family member.

After travel:

After-travel refunds are not available for North America itineraries; they apply only to select international itineraries that are eligible for bereavement fares. For full details, please call Air Canada Reservations. To apply for a refund for bereavement travel, please submit a completed Compassionate Travel Form - available from an Air Canada ticket counter at the airport - along with the original boarding pass(es) and original passenger ticket(s) and one of the following:

· a copy of the death certificate,

· the Funeral Director's Statement of Death,

· a letter from the attending physician or hospital (original or copy).

Refund applications must be made within 90 days of bereavement; you can make your application in person at any Air Canada or Jazz ticket counter, or by mail to:
Air Canada, Refund Services
P.O. Box 6475,
Winnipeg, Manitoba, R3C 3V2

Definition of Immediate Family

Immediate family includes:
Spouse (includes common law as well as same sex partners),
Child (includes adopted / step / grand / great grand),
Parent (includes step / grand / great grand / in-law / common law in-law),
Daughter, son, father, mother (includes legal / in-law / common law in-law),
Brother, sister (includes step / half / in-law / common law in-law),
Aunt, uncle, niece, nephew (includes those of spouse and common law spouse),
Legal guardian (with proof of judgement) and spouse of legal guardian.

All above include in-laws of same sex partner.

· Bereavement fares can only be booked through our Sales Super Centre at 1-800-581-9499. We will ask for some general information at the time of booking and may call you if we need to know a little more.

· WestJet offers bereavement fares on all of our flights to those who have had a death in their immediate family. These fares offer maximum flexibility with no fees.

· Although our bereavement fares are lower than our regular last-minute fares, we sometimes offer last-minute sales that may be even lower. We encourage you to look for these sales on our website. But please note that these fares will be subject to a change fee.


Immediate Need

If you have immediate need of our services, we're available for you 24 hours a day.

Obituaries & Tributes

It is not always possible to pay respects in person, so we hope that this small token will help.


A gift to your family, sparing them hard decisions at an emotional time.

Order Flowers

Offer a gift of comfort and beauty to a family suffering from loss.

Daily Grief Support by Email

Grieving doesn't always end with the funeral: subscribe to our daily grief support email, designed to help you a little bit every day, by filling out the form below.

Book of Memories™

Memorialization at its best, any family member or friend can take advantage of this free service by creating an account and a book to memorialize their loved one.


Dying is one of the few events in life that's certain to occur, yet one we rarely plan for. Should we spend more time preparing for a two week vacation than we do our last days on Earth? Library

Learn more about your sendoff and legal options, traditions, customs and culture and more with interesting and informative content from's resource library.

(613) 394-2433 29 Bay Street | Trenton, ON K8V 1H2 | Fax: (613) 394-5553 | Email: